LEGAL

Privacy Policy

Last updated: April 26, 2026

At Eminent Studies, your privacy matters. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

1.1 Information You Provide

  • Contact and enquiry forms: name, email address, phone number, grade level, subject of interest, and any message you include.
  • Booking forms: name, email, phone, preferred date and time, timezone, and discussion topic.
  • Newsletter / Vanguard sign-up: email address only.
  • Session notes: academic goals, progress notes, and feedback shared during tutoring sessions.

1.2 Information We Collect Automatically

  • IP address and approximate location (country/region)
  • Browser type, operating system, and device type
  • Pages visited, referral source, and session duration
  • Form submission timestamps (used for spam prevention only)

2. How We Use Your Information

  • To respond to your enquiries and schedule sessions
  • To send booking confirmations and session reminders
  • To match you with the right tutor based on your goals
  • To send educational updates and cohort announcements (only if you opt in)
  • To detect and prevent spam and fraudulent submissions
  • To improve the website and our service quality

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data on the following bases:

  • Contract performance: to deliver booked sessions and handle payments.
  • Legitimate interests: to prevent fraud, improve our services, and communicate about your bookings.
  • Consent: for marketing emails. You may withdraw consent at any time.

4. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations:

  • Active student records: duration of the student relationship plus 2 years.
  • Enquiry and booking data: 12 months after last contact.
  • Newsletter subscriptions: until you unsubscribe.
  • Spam-prevention session data (rate-limiting): cleared at session end.

5. Cookies

We use session cookies strictly for spam prevention (rate limiting). We do not use advertising or tracking cookies. No consent banner is required as no non-essential cookies are set.

You can disable cookies in your browser settings, though this may affect form submission functionality.

6. Third-Party Services

We may share limited data with trusted service providers who assist in delivering our services:

  • Video conferencing providers (e.g., Zoom, Google Meet) for session delivery
  • Email hosting providers for communication
  • Payment processors (when billing is enabled) — subject to their own privacy policies

All third-party providers are required to maintain appropriate data security standards.

7. International Transfers

Eminent Studies operates from India and serves students globally. If you are located in the European Economic Area (EEA) or United Kingdom, your data may be transferred outside those regions. We take appropriate safeguards to protect it.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: ask us to correct inaccurate data.
  • Erasure: request deletion of your data ("right to be forgotten").
  • Restriction: ask us to limit how we process your data.
  • Portability: receive your data in a machine-readable format.
  • Objection: object to processing based on legitimate interests.
  • Withdraw consent: for any consent-based processing at any time.

To exercise any of these rights, contact us at hello@eminentstudies.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. All form submissions are processed server-side; we do not store sensitive session data in the browser beyond what is necessary for spam prevention.

10. Children's Privacy

We do not knowingly collect personal data from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email. The "Last updated" date at the top reflects the most recent revision.

12. Contact Us

For privacy-related questions or to exercise your rights:

This Privacy Policy is provided for informational purposes. For full legal terms governing use of our services, see our Terms of Service.